Friday, November 12, 2010

Phone is back

Hello!

Well hurray for the weekend, hope you all have a wonderful one!

I told you at somebody was going to come if I didn't tell them about the phone. At 10:30 AM somebody came in and asked me if everything was okay. I told him that yes with the exception of the phone problem he then reseted the phone upstairs and I got my line back at around 10:45 AM because they couldn't find a phone.

But before that I had placed a call to Bell Canada, these are the people that take my cash when it comes to my phone line and my Internet. Boy was that 30 minutes of my life that I'll never get back! First of all, I had to wait for about 10 minutes then I talked to a bubblehead customer service representative that couldn't get what I was saying:

-"I like to know if I can forward my calls to my cell phone remotely?"

This is where she put me on hold for about 10 minutes while she got the answer for me. She must have been new because she didn't put me on hold but rather she put her head set down. That was fun, I was hearing the conversation between a customer service representative telling the customer that she had said what she said because the customer had been impolite with her. Then I heard her switchover to what appear to be the manager because she was kissing ass, I really got hooked on the story but then my customer service representative came back and she had the answer:

-"Let me get this straight, you want to know if you can purchase call forwarding for the phone down there that doesn't have the service?"

I had to interrupt her and tell her that she was wrong, that wasn't the question I was asking. I repeated my question and she put me down for a couple of minutes while "she consulted her technical notes". Then she got it straight, she told me that it couldn't be done remotely that I had to do it from the headset from my telephone line. Well thank you very much for making me waste 30 minutes of my life on this shit! Obviously I didn't say this, I'm a very polite person and will only swear when I'm comfortable with somebody or when I'm blogging.

See ya soon but if I don't have a wonderful weekend people!

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