Wednesday, December 7, 2011

To Bell or not to Bell

Hello!

Why can’t they be like this all the time?!

I’m talking about Bell and how some rotten apples spoil the fruit basket, let me elaborate on the subject.  A couple weeks ago I received five small boxes where Bell wanted me to return something called a downed transmitter or something in that nature, I called Bell to let them know I didn’t have such things.  After much debate they told me they were going to send someone over to show me what the beep I had to return.  OK, I’ll tell him the story I again!  The guy came and right away understood my dilemma; he even left me an official note stating that I had no such thing because my connections were all “S.F.U” ….  I like this guy, he’s more technical than the other people on the phone.

Well moments ago I called Bell to see if they had added the note to my file, well once again I received extraordinary service today.  The lady who picked up the phone was on the English side, the other times I had called I had gone through the French side, maybe I’m onto something here.  Long story short, the lady sent an e-mail to the person who was the point of contact regarding my returns stating that I had never had those things because I used to own a dish of my own.  So how do you think I feel now?  That’s right!  I feel like a first class heel for having left the company seen that they’d give such great service, then again maybe this is just a front to get me back…

Take your folks!

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